Ignite Travel Group, The Oasis Centre, 127a Victoria Avenue, Broadbeach

Reviews

• Helen Langer

  21.08.2018
  ★ ★ ★ ★ ★
  Hi Tim
  
  I understand you are in charge of the department in which Nikita Grant works.
  I recently purchased a Groupon deal of 5 nights in a beach resort near Cairns and the Great Barrier Reef.
  The fights were included in the voucher and initially I thought I would have to organise & coordinate the hotel dates with the fights myself but was pleasantly surprised when I called the number supplied and was put through to the very efficient, personable and friendly Nikita.
  She took all my details and preferred dates along with leg-room seat requests, two full day excursions and transfers to and from everywhere. I really wanted this to be a complete holiday with no driving.
  She matched every thing up perfectly with just one exception - the excursion transfers were not included as she had thought.
  She was immediately apologetic and somehow managed to have the transfers included even though they're not usually part of the deal.
  
  Nikita was a pleasure to deal with from start to finish and I'm sure Groupon customers are probably not the most financially rewarding clients for you but her attitude certainly never betrayed this fact for one moment.
  
  This email is to convey my thanks and to let you know that I will recommend Ignite Travel and will certainly use your company again.
  I will also post on your website.
  
  Kind regards
  Helen Langer
• Yann Guillaume

  28.05.2018
  ★ ☆ ☆ ☆ ☆
  Don’t lose your dream family holiday like we did!
  Some destinations like Fiji, Bali or Vanuatu require your passport has 6 month till expiry.
  Our travel agent - MyVanuatu (My Holiday Centre, Ignite Travel) didn’t tell us or check our passports; so we weren’t allowed to board for our flights and lost the whole vacation.
  We were shocked and kids devastated.
  Please comment & share this post to all friends, many folks out there like us won’t be aware of these conditions.
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